Support
Help with CaseScan for Shopify POS
Contact
Email support@dibbuhl.ca for installation, mapping, scanning, billing, or troubleshooting help.
Before contacting support
- Confirm the product and selected variant are active in Shopify.
- Confirm the product and variant are published to the Point of Sale sales channel.
- Confirm the item is available at the location currently selected in Shopify POS.
- Confirm the physical pack or case barcode exactly matches the CaseScan mapping.
- Confirm Shopify POS is up to date, then close and reopen the app if product changes have not synced yet.
What to include
Include your store domain, the affected product and variant name, the CaseScan barcode, and the exact error message shown in POS. Do not email passwords, Shopify secrets, API tokens, or payment information.